Order & Shipping FAQs
What do I need to order?
Before you order, you'll need a valid eyeglasses prescription (make sure it's not for contacts!) and your pupillary distance (PD).
Your PD is the distance in millimeters between your pupils and helps us center your prescription correctly in your frames.
If your doctor did not include your PD on your prescription, you can simply stop by any optical stores and get your pupillary distance (PD) measured for a very small fee. We are happy to reimburse you the cost of getting your PD measured (up to $20) after you made a purchase with us without return.
Once you have your PD, you can either hand-write it onto the copy of your prescription before scanning or upload it to us during ordering.
What if I need to change my order?
We process orders quickly, but we'll do our best to accommodate any changes to your order. The best way to change or cancel an order is to chat with us online or call us at 866.485.0808, Monday–Friday, 8 a.m.–8 p.m. ET.
What's the status of my order?
You can check your order status online by login in to your account, or you can chat with us online for instant assistance.
How do I order multiple pairs of glasses with different prescriptions?
If you are interested in purchasing multiple pairs using different prescriptions (e.g. one for you and one for your spouse; one pair for distance and one for reading), please place a separate order for each prescription. Shipping is always free, so don't worry about getting charged extra for the separate orders!
When will I get my order?
The processing time depends on several things: the type of order, whether your order is complete (do we have your prescription?), and when you place it. Here's the time frame we need to process the order:
| Single-vision glasses and sunglasses: | 7-10 business days |
| Progressive glasses and sunglasses: | 10-12 business days |
| Bi-Focal glasses and sunglasses: | 7 business days |
| Non-prescription glasses and sunglasses : | 5 business days |
What does shipping cost?
Shipping and exchanges are free in the U.S. and Puerto Rico.
Do you have international shipping and what is the cost?
We ship globally. The shipping cost for international orders is $29 flat via USPS.